For UK letting and managing agents with 75–600 properties
Stop maintenance noise before it reaches your team.
Tenants report on WhatsApp. Nestsen triages, structures and routes every issue, so your property managers only see work that is ready to action.
Demo today. Live in 10 days. First savings report at day 30.
Built for the pressures of 2026: Awaab's Law timelines, the Renters' Rights Act, and portfolios growing faster than headcount.
See it in action in 90 seconds · or calculate your savings first
Built for agents managing growing portfolios and rising compliance demands.
One message. Then another. Then the calls start.
Every issue arrives the same way: unstructured, untracked, and headed straight for your inbox. You spend the day chasing — not managing.
Before it reaches you, it's already structured.
Tenants report via WhatsApp. The AI triages, categorises, and routes — so only what truly needs your attention reaches you.
Already using Fixflo?
Fixflo organises the chaos. Nestsen stops it reaching your team.
Most systems start once a problem is reported and hand it straight to a property manager. Nestsen starts earlier: it triages, structures and routes the issue, so what lands on your team is already work, not noise.
See the full comparisonHours Saved
Faster Response
Already Saved
Less Turnover
That shift has measurable outcomes.
Happier tenants, more time, lower costs
The measurable outcomes property managers see within the first 30 days.
Faster Resolution
- AI triage handles routine queries instantly — no manager needed
- Smart scheduling gets the right trade to the right property
- No back-and-forth: tenants share availability, trades confirm
Lower Costs
- Eliminate unnecessary callouts and duplicate jobs
- Automate tenant-to-resolution with minimal human effort
- Reduce time spent on calls, emails, and chasing
Higher Tenant Satisfaction
- Faster responses — fewer complaints, faster fixes
- Better experience means tenants choose to stay longer
- Fewer empty periods means more consistent income
Full Visibility
- Know what's happening at every property, at all times
- Real-time updates sent to all parties automatically
- Complete maintenance history per property, always accessible
Here's the toolset behind it.
What Makes Nestsen Unique
Purpose-built features that transform how you manage properties.
Automated Triage
AI-powered issue categorisation routes maintenance requests to the right team instantly, reducing response times by 60%.
WhatsApp Integration
Communicate with tenants via WhatsApp - the channel they already use. No more missed calls or ignored emails.
Easy Tenant Registration
QR code-based self-registration means tenants are onboarded in seconds, not hours. No paperwork required.
Tradesperson Check-in/out
Simple QR scanning for tradespeople to log their arrival and departure. Complete audit trail with photo evidence.
Performance Analytics
Rich management information on property manager and tradesperson performance. Identify issues before they become problems.
Reactive & Proactive Maintenance
Unified workflows for both emergency repairs and scheduled maintenance. One platform for all your maintenance needs.
Smart Notifications
Automated updates keep everyone informed - tenants, landlords, and tradespeople - without manual follow-ups.
Landlord Approval Workflow
Two-stage approval process ensures landlords stay in control of costs while speeding up the maintenance process.
Don't take our word for it.
What Our Customers Say
Hear from property managers who've transformed their operations with Nestsen.
"This has been transformational for our property business"
Bradley C.
Operations Director
"Since taking on Nestsen we've been able to increase our assets under management without adding the usual extra overheads that goes with it"
Henning
Owner
"Nestsen is on a complety different level to [redacted]. This has been a game changer for us."
Ashley
Co-Owner
"The demo gave us a clear understanding of how Nestsen could transform our property management processes. Within 2 weeks of implementation, we saw a drop in maintenance calls and a reduction in maintenance response times."
Graham
Property Director
"Monday mornings are a lot less intimidating since we adopted Nestsen"
Ciara
Property Manager
"We're so pleased we took a trial as [Nestsen] has removed a number of the headaches we used to have with maintenance. It's been worth every penny."
Pranav
Property Manager
"It took us a while, however Nestsen has pulled us into the 21st century"
Sally
Operations Manager
"Before Nestsen, maintenance requests were spread across emails and phone calls, and issues often took longer than they should. Within the first month of using Nestsen, we had far better visibility across our portfolio and noticeably faster response times."
Property Manager, Family Office
"Nestsen has changed how we handle maintenance day to day. Tenants find it easier to report issues, and our team can prioritise and resolve problems much faster. The reduction in complaints has been clear, and happier tenants are staying longer."
Omid
Head of Property Operations
"As tenant rights have strengthened, expectations around responsiveness have risen. Nestsen has made it easier to respond quickly, document actions, and demonstrate issues are being handled properly."
Senior Property Manager, Multi-Site Portfolio
Built for portfolios of 75 to 75,000 properties, and everyone who keeps them running.
Who is Nestsen for?
Letting and managing agents first. Housing associations with statutory deadlines to evidence. And the tradespeople both rely on.
Manage 3× more properties. Same team.
Letting & managing agents
- Tenants report on WhatsApp; AI triage structures and routes every issue
- One workbench across every branch, with chasing handled for you
- Compliance documentation built in, audit trail always ready
Awaab's Law, evidenced.
Housing associations
- Timestamped intake the moment a tenant reports a hazard
- Investigation, written-plan and remedy deadlines on one board
- Proof of service on every notice, ready for the regulator
More jobs done. Less chasing.
Maintenance teams
- Clear job briefs with confirmed access windows before you arrive
- Photo check-in and check-out — fewer disputes, cleaner records
- Works via WhatsApp — no new app to download or learn
How It Works
Once Nestsen has triaged and structured the request, the workflow runs itself. Here's what that looks like.
Easy Registration
Tenant moves into their new home and uses the QR code to register with Nestsen in seconds
Report an Issue
When something goes wrong, tenants simply message via WhatsApp to discuss their issue with custom AI agent. Up to 40% of issues can be solved at this stage and need go no furter
Manager Reviews
The property manager reviews and approves the next steps for the maintenance request
Automatic Notifications
Assuming they are happy, the landlord approves the work and the tradesperson is automatically notified
Schedule the Work
Your preferred tradesperson schedules a visit and confirms they have everything needed for the job
Work Begins
Tradesperson arrives, checks in with the QR code, and the tenant and property manager are both notified work has started
Complete & Document
The tradesperson checks out, submits photos of their work, and confirms if the issue is resolved
Everyone's Happy
The tenant's home is fixed, and the landlord and property manager stay fully informed throughout
Latest Insights
Expert perspectives on property management trends and best practices
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